This guide is compiled by Telaustralia on how to deal with relocating business telephone lines and PABX systems.
Business phone companies require plenty of time to book and manage the relocation of your business telephone lines, ensure sufficient notice is given. A PSTN phone line relocation is quite straight forward, however an ISDN order can take 8 weeks. If the moving date changes the network provider will cancel the order and move you to the back of the waiting list. Changing dates will lead to delays. Approximate time frames for relocation are as follows:
PSTN 5 - 7 working days
ISDN 2 10 - 20 working days
ISDN 10/20/30 20 - 60 working days
Office Connect Voice & Data 25 - 40 working days - including Business Grade Internet
ADSL Internet 3 - 7 working days after the PSTN line is functional and the number provided.
PSTN phone lines are generally the first lines to be set up making it possible for your IT staff to configure the service and have it operating preceding the relocation.
Advise the business phone company exact details of the services to be relocated and ensure they are accurate to avoid delays. Consider the following: main line or advertised number
fax number
Any Direct In Dial numbers advertised
Eftpos Numbers
Alarm lines
ADSL lines.
Provide service providers with precise address details. If these details are incorrect, the order can be cancelled and returned to the back of the waiting list. If you are moving to a location serviced by the same exchange there is a likelihood the same phone numbers can be kept, but if not, think about setting up diversions on your original numbers.
Carry out a technical inspection on the relocation site to check internal phone and data cabling is in place for voice, data and print requirements. Make a plan of your requirements and arrange for a contractor to supply the required power, voice, data and print cabling. If the cabling is not already set in place the service provider cannot deliver the services required. Cabling has to be allowed to each desk, computer, printer, any servers you may be operating and where your PABX phone system will be located. Take some time well before relocation to exactly plan requirements with your PABX maintainer, IT staff and phone company to save time and costs.
Choose the right time to relocate, taking into consideration managing your workload and staffing levels to guarantee a hassle free
phone relocation. If your business is moving to another area serviced by a different exchange you will be unable to retain your original telephone numbers. You will however be able to divert them for as long as required. There are applicable charges for the diversion service and the diverted line.
Before your PABX can be removed from your old location your PABX technician needs to set diversions to your new numbers. If not completed on time, an emergency diversion has to be set using the telephone exchange. There is a fee for the service diversion and a time delay whilst the emergency service is organized.
It is up to your BABX Maintainer to
relocate your PABX Phone System, not your phone company. If relocating the original PABX phone system you need to plan exactly when the system is removed and installed at the new site. The larger the system, the longer the relocation will take. It’s important to understand that the new phone lines need to be active before the phone system can be relocated and configured.
